Registering with EdIndex

If you are homeless, or about to be homeless, you need to contact one of the Council’s Locality Offices straight away. It might be possible to stop you losing your current accommodation.


If you have received a Notice to Quit or are threatened with a Notice To Quit you can contact homelessness.prs@edinburgh.gov.uk for advice and support.

When we receive your application form we will process it as quickly as possible. If you provide us with an e-mail address we will e-mail your EdIndex Reference number to you, alternatively we will send this to you in the post as you will need it to place bids.

Please allow 2 weeks for your application to be processed, if you have not heard from us after this time contact the team.

You should email edindex@edinburgh.gov.uk and we will get back to you.

Email us at edindex@edinburgh.gov.uk with your new address and we will send you a new application form to complete as we need details of your current home.

Email us at edindex@edinburgh.gov.uk with the change in your circumstances and we will update your application.

Every year we will check if you still wish to remain on the Housing Register. If you have placed bids on homes that have been advertised on the Key to Choice website, or updated your housing application in the 6 months prior to the anniversary of your registration, we will automatically reregister you for another 12 months.

If you have not placed any bids or updated your housing application in the last 6 months, we will write to you to ask if you wish to remain on the register. This will be by email (if you have provided an email address) or by letter.

If you do not respond within the given timescale we will cancel your housing application.

Please send an email to edindex@edinburgh.gov.uk to request an application form. If you have access to a printer they can email you an application form. If you would like an application posted please make sure you include your name and full postal address in your email. 

Key to Choice – Bidding

You can view available homes and place bids online by clicking the Key to Choice link at www.edindexhousing.co.uk.

You can view available homes without registering but before you can bid for a home on Key to Choice you must be registered with Housing Online. To register please follow this step by step guidance and read the FAQs.

A new edition is published every Friday at 3.30pm and you can place your bid(s) until the following Friday at 3.00pm.


Before you can bid for home on Key to Choice you must be registered with Housing Online. To register please follow this step by step guidance and read the FAQs. Once you have registered placing bids is very simple. Please see the attached step by step guidance.

You can make up to 3 bids every week.

If you have homeless priority you must make 3 bids every week, otherwise you will be at risk of losing your homeless priority.

There is a high demand for housing in Edinburgh and it is not possible to tell you how long it will take to be made an offer of housing. To help your chances of getting a home sooner you should make sure that:

  • you bid for 3 homes each week;
  • you bid correctly for a starter or mover home;
  • the home is the right size for your household;
  • you meet any other conditions stated in the advert such as ‘over 60s only’, ‘no children’, ‘no dogs’ etc;
  • you consider bidding for homes across the city; and
  • if you have a priority, make sure that the homes you bid for suit your needs for example you require a ground floor home due to mobility problems.

You will need to log into your Housing Online account and select Choice Based Lettings. Using the 'Actions'  drop down select 'Current Bids'. To remove the bid click the ‘Withdraw Bid‘ box against the property you no longer want and press the ‘Withdraw Interest’ button. If your bid was made in another way, contact the team and we will remove the bid for you.

We do not operate a waiting list. Each week homes are allocated to applicants based on who has bid for a home advertised, whether they have a priority or how much waiting time they have. For more details on how the Council lets its homes see the Council Letting policy.

We do not provide this information, if you bid on a home your placement on the short list will vary depending on how many other applicants have bid and their circumstances.

Please note that you will only be contacted if you are successful.

Priority Awards

Priority awards are assessed as follows:

Urgent Gold Priority

Applicants who are currently in hospital and cannot go back to the home they lived in before as it no longer meets their needs.

Gold Priority

Applicants whose current home no longer meets their mobility needs and it cannot be adapted. Gold priority is generally only given to people who have been assessed as requiring a ground floor home.

Silver Priority – Homelessness

Applicants who have been assessed by the Council as statutorily homeless.

Silver Priority – Overcrowding

Applicants who need to move due to the following circumstances:

  • You need 2 or more extra bedrooms for the size of your household

or

  • You only have one bedroom and live with one or more children under the age of 16

Each of the partner landlords operate their own allocation policy, therefore their bedroom sharing guidelines may be different.

The Council bedroom sharing guidelines are detailed in the Letting Policy.

Your household circumstances will be fully checked by a housing officer before any offer of housing is made.

Silver Priority – Under occupancy

Applicants who currently live in a Council or Housing Association home with 3 or more bedrooms, no longer need all of them and would like to downsize. If you are a Housing Association tenant and feel your home is too big, you should contact your landlord.

Other Questions

If you would like more advice on your housing options, you should contact your Council Locality Office.

BrowseAloud is an accessibility tool which provides visitors to the website with instant access to supportive features. The toolbar works on laptops, computers, macs, smartphones and tablets.

BrowseAloud features include:

  • Hover to Speak: Reads any text out loud when users hover over it.
  • Play: Reads text out loud when users select a specific page or paragraph giving people full control over what text they’d like to read aloud.
  • Translate: Translates information on webpages into 99 different languages which can be read or listened to.
  • Picture Dictionary: Displays word meaning through illustration removing barriers that make reading and hearing text difficult by providing an alternative picture format.
  • Text magnifier: Magnifies text and reads it out loud increasing the accessibility of even the smallest web text for users with low vision.

To access BrowseAloud, click on the BrowseAloud icon that appears on all pages of the website. Clicking on the icon will launch the BrowseAloud toolbar.

The symbol guide below describes what each option does.

Icon Feature
Hover to speak
Starts reading the page out loud - switch between hover and click in the settings menu
Read
Starts reading selected text or reads from the top of the page
Stop
Stops the reading process
Translate
Provides written and spoken translations in multiple languages
Picture dictionary
Displays pictures related to word selected on the page
MP3 maker
Converts online content into audio
Screen mask
Blocks distractions on screen with a tinted mask
Text magnifier
Enlarge text as it is read out loud
Webpage simplifier
Removes clutter from the screen, displaying only the main text
Help
Shows a popup that displays these icons and the associated help text
Customise
Customise options to suit individual needs or preferences
Further information
Links to the BrowsAloud provider
Close toolbar
Closes the toolbar.