Accessibility Statement
Accessibility statement for https://edindexhousing.co.uk/
This website is run by City of Edinburgh Council. Our aim is for as many people as possible to be able to use this website. That means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 200% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
- Experience no time limits when using the site.
We’ve also made the website text as simple as possible to understand.
AbilityNet(opens in a new tab) has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- some parts may not be fully compatible with screen readers
- some non-text content does not have text alternatives
- there is some use of block italics
- The formatting of the pages in Internet Explorer is less accessible than in other browsers.
What to do if you cannot access parts of this website
If you need information on this website in a different format such as an accessible PDF, large print, easy read, audio recording or braille, please contact us:
We will consider your request and get back to you within 5 working days.
Contacting us by phone using British Sign Language- British Sign Language service
British Sign Language Scotland runs a service for British Sign Language users and all of Scotland’s public bodies using video relay. This enables sign language users to contact public bodies and vice versa. The service operates from 8am to 12 midnight, 7 days a week.
British Sign Language Scotland service details(opens in a new tab)
Reporting accessibility problems with this website
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:
We will consider your request and get back to you within 5 working days.
Contacting us by phone using British Sign Language- British Sign Language service
British Sign Language Scotland runs a service for British Sign Language users and all of Scotland’s public bodies using video relay. This enables sign language users to contact public bodies and vice versa. The service operates from 8am to 12 midnight, 7 days a week.
British Sign Language Scotland service details(opens in a new tab)
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS).
The UK government has produced information on how to report accessibility issues: Reporting an accessibility problem on a public sector website(opens in a new tab)
Technical information about this website’s accessibility
City of Edinburgh Council is committed to making its Noteable website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, owing to the non-compliances listed below. –
Noncompliance with the accessibility regulations
The following items to not comply with the WCAG 2.1 AA success criteria:
- Not all non-text content has text alternatives.
- Links to external sites open in a new tab/window.
- Links are only distinguishable by colour.
- Links do not have sufficient colour contrast from the surrounding text (without additional styling).
- Visual information to identify user interface components, such as keyboard focus, do not always have a sufficient contrast ratio
- Most tooltips disappear as soon as the cursor moves. Also tooltips are not always present for all icons and images.
We intend to look and see if we can resolve any of these issues and take the necessary steps where possible by January 2021
Disproportionate burden
We are not currently claiming that any accessibility problems would be a disproportionate burden to fix.
Content that’s not within the scope of the accessibility regulations
At present there is no content on the website that is out with the scope of the regulations.
How we tested this website
This website was tested on 30/11/2020. The test was carried out by EDINA, University of Edinburgh.
We tested:
The website, available at https://edindexhousing.co.uk/, using deque Axe and IBM Accessibility Checker with Google Chrome on Ububtu 20.04LTS
Further manual testing was carried out by The University of Edinburgh Software Developers on 03rd December 2020. These tests were both automated and manual, and included looking at all pages of the website. The website was tested using a variety of platforms: a linux desktop with Ubuntu using Googl;e Chrome and Firefox browsers, a Windows 10 laptop using Microsft Edge and Google Crome browsers; a 10″ android tablet; a 7″ Android smartphone, and the Lynx text-browser.
The latest testing was carried out 21/01/2021.
We tested:
- Spellcheck functionality
- Data validation
- Scaling using different screen resolutions
- Options to customise the interface (magnification, font, background colour etc.)
- Keyboard navigation
- Warning of links opening in a new tab or window (we have chosen that all off-site links will open in a new window)
- Information conveyed in colour or sound only
- Flashing or scrolling text
- Operability if Javascript is disabled
- Tooltips and text alternatives for any non-text content (except purely decorative images, which are neither “tool-tipped” or “titled”)
- Time limits
What we’re doing to improve accessibility
We plan to continually review and where possible improve accessibility on this website. We will ensure reasonable adjustments are in place so that no user is disadvantaged.
We will continue to monitor system accessibility and will carry out further accessibility testing as these issues are resolved. This statement was prepared on 03/12/2020. It was last updated on 21/01/2021.
Changes since the previous statement
September 2023
There was some general “tidying up” to make pages more consistent, and we made a number of small changes to the base code to improve accessibility.